What a shame... have taken all my vehicles to Concourse for over a year and have talked with the owner Jack frequently. Yesterday, while my wife is away on a mission trip, I thought I'd surprise her by having some work done on the car (not mission critical - just fix a door motor). Last time I was in, Concourse gave me a price to fix it. I also needed some other work done at the same time (breaks, etc.) Since my wife is out of town, I had to make arrangements to drop of the vehicle the night before. Jack called yesterday morning to say that they could not fix it (something to do with Chrysler, which I later learned was not accurate). I shared that I was "very disappointed" that they had looked at it prior, and now they tell me they can't fix it. Jack's response... "well, I don't need anybody disappointed in our service - I don't want to do the other work on your car. Come get it." I calmly asked if he was serious - reminding him that I'd been a customer for a while and that, as a business owner, I thought he'd appreciate the feedback. He said yes he was serious. "I'm not going to work on your car." I was astonished... Here I was giving him perfectly legitimate feedback on customer service, and he responds by "firing me" as a customers. VERY disappointing. But clearly indicative of character. Beware!