Grapevine Auto Repair

The best thing you can say about an auto repair joint - they had the opportunity to rip off four ladies from out of town, but instead spent about an hour to ensure nothing was seriously wrong with the car, got it up and running, sent the ladies on their way safely, and didn't charge one penny - true! My elderly mom and I went up to Dallas to pick up family at the airport (3 hours away), about 5 miles from the airport the car's warning lights went on and temperature gauge went crazy... managed to get family from airport then searched on google for an auto place to have it checked out... found Concourse. We show up hot and tired and not sure if anything is wrong with car.. keep in mind I am one of those people that has oil/fluids checked/changed every 3 months, and have a handy hubby that ensures everything is fine with cars. Concourse found that car was out of water and anti-freeze, but couldn't find anything else wrong - could have replaced pump and temperature gauge, but told us that could be a rip off and didn't want us to waste our time/money. We think my oil change near home the week before let the fluid out and didn't replace it. Concourse suggested we take a half hour to drive around and verify the car wasn't overheating any more, and then head home as hubby or personal mechanic could fix it cheaper. The people are HONEST! They could have done what most other places would have, just replaced everything and charged an arm and a leg. they were concerned about us being safe, but at the same time didn't want to waste our money. Nice to be given a choice to make, and then they didn't even charge us for the hour they spent cooling the car off, topping off all the fluids, inspecting the water pump and temperature gauge, and then driving the car. If I have car repairs I can't get done at home I would drive three hours north to Jack and Jan - nice people, local business, old fashion service. If you are in the Dallas metroplex area get yourself to Grapevine for your auto repairs.

The best thing you can say about an auto repair joint - they had the opportunity to rip off four ladies from out of town, but instead spent about an hour to ensure nothing was seriously wrong with the car, got it up and running, sent the ladies on their way safely, and didn't charge one penny - true! My elderly mom and I went up to Dallas to pick up family at the airport (3 hours away), about 5 miles from the airport the car's warning lights went on and temperature gauge went crazy... managed to get family from airport then searched on google for an auto place to have it checked out... found Concourse. We show up hot and tired and not sure if anything is wrong with car.. keep in mind I am one of those people that has oil/fluids checked/changed every 3 months, and have a handy hubby that ensures everything is fine with cars. Concourse found that car was out of water and anti-freeze, but couldn't find anything else wrong - could have replaced pump and temperature gauge, but told us that could be a rip off and didn't want us to waste our time/money. We think my oil change near home the week before let the fluid out and didn't replace it. Concourse suggested we take a half hour to drive around and verify the car wasn't overheating any more, and then head home as hubby or personal mechanic could fix it cheaper. The people are HONEST! They could have done what most other places would have, just replaced everything and charged an arm and a leg. they were concerned about us being safe, but at the same time didn't want to waste our money. Nice to be given a choice to make, and then they didn't even charge us for the hour they spent cooling the car off, topping off all the fluids, inspecting the water pump and temperature gauge, and then driving the car. If I have car repairs I can't get done at home I would drive three hours north to Jack and Jan - nice people, local business, old fashion service. If you are in the Dallas metroplex area get yourself to Grapevine for your auto repairs.

My issue with my car was resolved quickly, professionally and efficiently. This is always the case when we bring our cars in for service. The lobby area is very nice and and pleasant place to wait while a car is being serviced. Of course, the family and employees are very friendly.

As always everyone is courteous and helpful as well as knowledgable.

Jack - Jen and the Concourse Team were a pleasure to deal with. They were upfront with pricing, right on with diagnosis and quick with the fix. I am very new to the area and with all the horror stories you hear about auto repair facilities, I was skeptical early on but they were recommended by a trusted friend and after my dealings, I would also highly recommend them to anyone for all your automotive needs.

The folks were very friendly, punctual & helpful in getting my car looked at.

This place is wonderful!

great service, very straight forward about the needed work and price - great to deal with

Basic services requested and done in a very timely fashion. Asked for one more thing to be checked while it was being worked on, no problem. Came back with a noise - issue solved and fixed immediately -- and with a smile.

Excellent honest service thank you!